23: Do's and don'ts of B2B customer support

Episode details

Landon & Kyle have a heated discussion about B2B customer support.

Today’s Topics:

• We got the PPP loan!
• Decided not to run for president
• What we’ve learned about B2B SaaS support
• Stop calling them support “tickets”
• Live chat isn’t the problem
• Choosing to be opinionated about customer feedback management
• Don’t make your customers do all the work
• Why you should be collecting customer feedback from the beginning

Links & Resources:

• Business Casual Podcast episide with Ray Dalio (Part 1 and Part 2)
• Remote Team - Automated Payrolls, Time Off, HR Tools, and Compliance for Remote Teams
• Calendly - Super easy online appointment scheduling software
• Userfeed.io - Customer feedback designed for Intercom