Customer happiness over money

Episode details

A lot of businesses put money before their customers’ happiness. We’ve all been there: we get a bill for a yearly subscription, but didn’t get any warning about the charge happening. And then, if we want to cancel, have to go through the onerous process of cancelling… sometimes via phone, to get the charge (hopefully) reserved. Jack and Paul dive into this topic, explain why Fathom doesn’t do this (and why it works out well), as well as cover several other topics like general expenses, standing desks and new features in our privacy-focused website analytics software.