2: Talk to your customers

Episode details

In this episode, Kyle and Landon discuss the importance of talking to customers.

Today’s Topics:

• Increasing prices
• Shape Up (everybody's doin' it)
• "Talk to your customers" buzzwords
• Kyle gripes about a poor support experience (as a customer)
• Platform risk (for Userfeed)
• Is live chat a distraction?
• Support as a differentiator

Links & Resources:

• Shape Up book by Basecamp
• Intercom
• Made with Grit website - give us feedback!